Joanne Boyle has spent many years dedicated to working with organisations to understand Customers and drive customer centred change. She is currently Head of Customer Experience with AXA Insurance. She started her career in Irish Life and since held senior positions with Laya Healthcare, Permanent TSB and Vodafone Ireland, all with the express purpose of providing an excellent customer experience.
Over the years, Joanne has championed for the Customer by leveraging “Customer Experience” as a business discipline to forge lasting connections that benefit both the customer and the company. Joanne is based in Gorey in Co Wexford where she lives with her husband Pablo and her three sports-mad children.
At DMX Dublin, Joanne will speak on...
How to Survive and Thrive in Customer Experience
Joanne will share lessons and ideas gathered from over 10 years working in Customer Experience in Ireland – with both financial services and telecoms companies. Her talk will focus will be on what framework will help you, what culture should be encouraged and what supports you need to put in place to deal with the inevitable challenges. Joanne will bring what she has learned that works to drive change and business success based on improving the customer experience to such an extent that customers will be so satisfied that they choose to stay, stay longer and be open to deepening their relationship with your company.