For 15 years, Pabel has helped some of the largest companies in the world provide amazing experiences through customer experience, communications, and emerging technology solutions. Passionate about the intersection of business and technology, he worked on the west coast of the U.S. with enterprises in the technology, retail, and financial verticals. Having recently relocated to London, he's excited to work with European enterprises and their unique challenges.
Originally from the Dominican Republic, Pabel holds a B.S. and M.S. from the University of Florida and an MBA from Auburn University.
Sprinklr works with 50% of the Fortune 500 and nine of the world's 10 most valued brands, including McDonald's, Nestle, Nike, P&G, Shell, Samsung, and Visa.
At DMX Dublin, Pabel will be speaking about...
Serving Today's Modern Customer
Across all verticals, today's modern customer poses incredible opportunities and challenges, often at the same time. Whether it is increased expectations, new behaviours, or constantly changing preferences, companies around the world are forced to decide if and how they want to respond. This session will focus on 3 enterprises in the technology, financial, and retail verticals and the strategies they employed to improve the experience of their modern customers. From practical reactive steps to leading proactive strategies, this session will get into the what, why, and how behind each of these organisation's approaches and what questions you can take to your organisation to determine if/how you will respond to your customers.